Hedesu

Manage Ticket Template

For managing a ticket template, you were given three options which are view, edit and delete. Path: Space > Ellipse Icon > Settings > Ticket Sel...

Last updated: 06 Oct 2025

Add Channel

A channel is a third-party source connected to HEDESU that allows you to receive notifications or create tickets from outside the system. *Note: Only...

Last updated: 01 Oct 2025

Manage Snippets

To manage a snippet, you have three options which are view, edit and deactivate. Path: Space > Ellipse Icon > Settings > Snippets Select your de...

Last updated: 01 Oct 2025

Manage Label

For managing a label you can either do an edit or archive. Path: Space > Ellipse Icon > Settings > Labels Select your desired space to see the *...

Last updated: 01 Oct 2025

Manage Sub Category

For managing a sub category you can either edit or archive. Path: Space > Ellipse Icon > Settings > Categories Select your desired space to see...

Last updated: 01 Oct 2025

Manage Category

Managing a category very straightforward, you have two options which are edit and archive. Path: Space > Ellipse Icon > Settings > Categories Se...

Last updated: 01 Oct 2025

Manage Space Department

Managing a department is simple. You can choose to view, edit or archive. Path: Space > Ellipse Icon > Settings > Departments Select your desire...

Last updated: 01 Oct 2025

Manage Teams

To manage a team, you have three options which are view, edit and archive. Path: Space > Ellipse Icon > Settings > Teams Select your desired sp...

Last updated: 01 Oct 2025

Space Report

A space report shows the timeline of all tickets a space, including created, pending, overdue and closed. Path: Reports > Spaces Here you can vi...

Last updated: 01 Oct 2025

Welcome to Hedesu

Browse latest articles

Manage Ticket Template

Add Channel

Manage Snippets

Manage Label

Manage Sub Category

Manage Category

Manage Space Department

Manage Teams

Space Report