Now it’s time to invite your colleagues so they can join and start using all the features available in HEDESU.
PATH: Settings > Users
Click Add New to invite a user.
Fill in the user details, and select Administrator for full access or assign the right Spaces, Department, and Role. Then, click Submit.
There are multiple roles with different levels of access for spaces.
| Role | Permissions |
|---|---|
| Admin | Manage the space settings. |
| Create, view, edit, and assign all tickets. | |
| Create child tickets, create Git issues, and reply to all tickets. | |
| Manager | Create, view, edit, and assign all tickets. |
| Create child tickets, create Git issues, and reply to all tickets. | |
| Technical Agent | Create, view , edit, and assign own or department tickets. |
| Create child tickets, create Git issues, and reply to assigned tickets. | |
| Support Agent | Create, view , edit, and assign own or department tickets. |
| Create child tickets and reply to assigned tickets. | |
| User | Create, view, edit, and assign your own tickets only. |
| Reply to assigned tickets. |
Once done, HEDESU will send an email to the invited user. They just need to set their password and will be able to log in.
